Return/Refund Policy

Return/Refund Policy Instructions

We are well aware that purchasing a desired watch is not just a transaction, but a commitment to quality and trust. That is why junwatch is dedicated to rigorous inspection and careful handling, ensuring every customer enjoys a reassuring and reliable shopping experience.
From professional quality control (QC) inspection to secure packaging and shipping, we hold ourselves to the highest standards. Should you ever encounter any unexpected issues upon receiving your goods, our team is always here to stand by you, handle things properly, and protect your consumer rights every step of the way.


Return Instruction

You can apply for a return in the following situations:

  • The received product does not match the quality control (QC) pictures confirmed before shipping.
  • The product has obvious functional faults or defects upon receipt.
  • If you are not entirely satisfied or simply change your mind after receiving it (please ensure that the product has not been used, resized, or worn, and remains in its original, pristine condition).

If you need to return a package, please reach out to us within 3 days after the package is signed for. To help us process your request swiftly, please provide clear product photos and short videos showing any functional issues as reference.
To ensure a smooth and safe return, please keep all protective films and tags on the watch intact and avoid wearing it. Please always contact us first before sending any items back.
We provide step-by-step guidance throughout the return process to ensure your package is securely handled and successfully returned to the maximum extent possible.


Refund Instructions

We deeply understand the needs of every watch enthusiast and are always willing to handle refund requests with maximum flexibility, transparency, and care. You can apply for a refund in the following situations:

  • Before the order is shipped: You have the freedom to cancel your order at any time before dispatch and receive a full, prompt refund.
  • Pay $50 to view QC: If you have paid the $50 deposit to view real-time QC photos/videos but cannot find a style that entirely satisfies you, we will issue a full refund of this fee without any hassle.
  • Product out of stock: If the exact model you ordered is temporarily out of stock and you prefer not to wait or switch to an alternative, we will process an immediate refund for you.
  • Customs detention: In the rare event that a package is detained by customs using our recommended shipping method, we will work closely with you to arrange a resend or refund based on our negotiated solution, safeguarding your investment to the greatest extent possible.


Please note: Once we verify and confirm your refund request, our finance team will arrange the transfer as quickly as possible. To ensure safe and efficient processing, we recommend providing your preferred PayPal account or a secure crypto address (BTC/USDT) for the transfer.